Parts & Service
1. User satisfaction concept
The user is the biggest investor of an enterprise, therefore, we stick to the principle of “user first”.
2. Training concept
Talents are the key to enterprise competition.
Richbon Group is committed to training of a large number of service personnel with high-grade specialized level, only by improving self service awareness, reinforcing business quality and professional skills and wholly advancing Richbon Group service quality, can the service personnel better guide service for users, foster the loyalty and reliability of users on our products, advance the position of Richbon Group in engineering machinery industry, as a result, the competition advantages of our products can be guaranteed.
3. Information management concept
The present society is an Information-based society integrating talents, funds and technology, Richbon Group pays full attention to information collection and management and resource integration, meanwhile, we must often make communications and exchanges with users, maintain the old users, develop the new users and foster the lifetime users, build the relations of mutual trust and channels for extending information, only after more reliable information resources and loyal users are available, can we possess stronger competitive advantages and bigger development space in the steep competition market condition.